FRANCISCO
VELASQUEZ

STAFF UX RESEARCHER (DOMAINS) / NEW YORK, NY

• Domains Strategy: Leading foundational research and strategic definition for the Domains vertical, driving the next generation of web identity management.

SENIOR UX RESEARCHER / NEW YORK, NY

• Smart Grid Initiative: Drove end-to-end UX strategy for Smart Chips, Timeline View, and Tables. Adoption now exceeds 33% of user base.
• Foundational Research: Led 5 foundational studies, identifying the "Trackers & Organizers" segment (75% of users). Triangulated insights from 55+ interviews and 2,700+ survey respondents.
• AI & Gemini: Shaped foundational research for Gemini-powered features in Workspace, defining initial capabilities and training examples for the AI model.
• Smart Fill & Cleanup: Guided research from prototype to launch, resulting in 2 PATENTS (US12073194B2 granted, US20210383060A1 pending).
• Comments Redesign: Led research for a major redesign of the collaboration engine, establishing the new standard across Docs, Sheets, and Slides.
• Launch Strategy: Analyzed 50+ in-product surveys to provide actionable recommendations for ongoing improvements.

UX RESEARCHER / NEW YORK, NY

• Workspace Redesigns: Spearheaded strategy for the Sheets menu architecture and Apps Script IDE, contributing to a significant 1.4-POINT increase in CSAT.

SENIOR UX RESEARCHER / SEATTLE, WA

• UX Metrics Program: Created a program that established surveys, dashboards, and a monthly "Top 10 Usability Issues" report presented to corporate leadership to prioritize design initiatives.
• New Product Usability: Led testing for two new products on track for $150+ MILLION in yearly revenue.
• Mentorship: Mentored University of Washington students on capstone research projects.