CASE STUDY 05 / GOOGLE WORKSPACE

IDE
STRATEGY.

Modernizing the developer experience: Spearheading the strategy for the new Apps Script IDE and deployment workflow.

SCOPE
2 STREAMS

EDITOR UX & DEPLOYMENTS

ROLE
LEAD UXR

DEV EXPERIENCE (DX)

IMPACT
+1.4 PT

CSAT INCREASE

THE CHALLENGE

Modernizing Legacy

Apps Script is the "glue" of Google Workspace, allowing millions of users to automate tasks. However, the legacy editor relied on older technology and an accumulated feature set that had grown complex over a decade.

The challenge was to modernize the tool for "Pro Developers" by introducing standard IDE conventions, while ensuring the interface remained accessible to "Citizen Developers" (business users) who rely on simple scripts.

THE EVOLUTION
  • 01

    THE MODERN ENGINE

    We transitioned the core editor to the Monaco engine (VS Code), introducing a modern command palette, proper debugging tools, and a stable coding environment.

  • 02

    DEPLOYMENT MANAGEMENT

    Overhauled the complex deployment process, creating a clear distinction between "Head" (Test) deployments and "Versioned" (Live) deployments.

  • 03

    PROJECT HISTORY

    Introduced a visual history view, allowing developers to diff changes and revert versions without needing to leave the browser interface.

RESEARCH METHODS

INTERCEPT SURVEYS

Deployed in-product intercepts to diagnose top user frustrations, quantifying the severity of the "legacy debt" and menu complexity.

USER INTERVIEWS

Conducted 1:1 sessions with developers to unpack the specific friction points in the coding environment and deployment management.

CSAT TRACKING

Established a baseline and monitored post-launch metrics, validating a significant 1.4 point increase in Developer Satisfaction (CSAT).

FRANCISCO
VELASQUEZ

BUILD: 2026.0.1

© 2026 ALL RIGHTS RESERVED.

LOCATION DATA

NEW YORK, NY

40.7295° N

74.0064° W

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